Frequently Asked Questions (FAQs​)

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

We export a curated range of products, including:

Agricultural Products

• Premium Basmati & IRRI rice
• Mangoes (Sindhri, Chaunsa)
• Fresh onions, potatoes, and seasonal produce
• Pink Himalayan rock salt
• See Explore Agricultural for more details

Minerals & Raw Materials

• Chromite, copper ore, barite
• Marble, granite, gypsum
• Fluorite, silica sand, soapstone
• See Explore Minerals for more details.

Yes. We comply with international standards and offer third-party inspection (e.g., SGS, Intertek) and certifications including HACCP, ISO, and Halal upon request.

Simply email info@shahmercantile.com or fill out the quote form on our website. Please include:

• Product name
• Quantity or volume
• Destination port
• Preferred specs or packaging needs

We'll respond within 24 hours.

Yes. Samples can be arranged for most products. Shipping charges are typically borne by the buyer. Bulk pricing is available upon confirmation.

MOQs depend on the product:

• Agri items: Start from 1–5 MT
• Minerals: From 10 MT (bulk/container loads)

Larger volumes and regular clients may qualify for flexible terms.

Our standard terms are:

• 50% advance
• 50% before shipment
  Other options such as Letter of Credit (L/C) are available for eligible buyers.

All transactions are handled via secure bank transfers.

We primarily ship through:

• Karachi Port
• Port Qasim

We work with experienced freight forwarders to ensure timely delivery and full export compliance.

Yes. We offer flexible Incoterms including FOB, CIF, and CFR. Door delivery can be arranged through trusted logistics partners.

Typical processing and shipment times:

• Agri products: 7–10 business days
• Minerals: 10–21 business days
  Delivery time may vary depending on product type, volume, and destination.

Yes. All shipments undergo pre-export quality checks. Third-party lab testing is also available, and we provide:

• Certificates of Analysis (COA)
• Product-specific testing (e.g., Cr₂O₃ %, API gravity)
• Moisture, ash, and purity test reports

We offer complete documentation, including:

• Commercial Invoice
• Packing List
• Certificate of Origin
• Phytosanitary Certificate (for agri products)
• Lab/Test Reports (if required)

Additional certificates like Halal, SGS, or custom packing lists can be arranged.

Yes. We welcome long-term partnerships with:

• Bulk importers
• Regional distributors
• Wholesalers and private label brands

If you’re interested in exclusive distribution or repeat procurement, contact us directly to discuss a tailored arrangement.

Yes. We can provide:

• Custom logo/brand printing
• Retail-ready and export-grade packaging
• Barcode labeling and bag printing
  Ideal for food retail, wellness stores, or import branding.

We stand by the quality of our products. Any discrepancies in quantity or quality must be reported within 7 days of receiving goods. Valid claims will be assessed promptly, and corrective measures may include replacements, credits, or adjustments—depending on the situation.